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Services


North Point Technology succeeds and thrives only when our clients do too.  We love what we do, and it gives us great pleasure to add skills and talents to our toolbag.  Let our team be your guides and your partners.  Our goals are the same, and it is easier to reach the summit with a strong team.

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Services


North Point Technology succeeds and thrives only when our clients do too.  We love what we do, and it gives us great pleasure to add skills and talents to our toolbag.  Let our team be your guides and your partners.  Our goals are the same, and it is easier to reach the summit with a strong team.

Click one of the links below to view our experience and offerings.

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Engineering Consulting


Engineering Consulting Services

North Point reviews your goals, interviews stakeholders, and examines your systems to understand your needs. Through research and analysis, we determine where you are and where you could or should be. We identify the most cost-effective ways to improve your system.

Engineering Consulting


Engineering Consulting Services

North Point reviews your goals, interviews stakeholders, and examines your systems to understand your needs. Through research and analysis, we determine where you are and where you could or should be. We identify the most cost-effective ways to improve your system.

Engineering Consulting Services

North Point reviews your goals, interviews stakeholders, and examines your systems to understand your needs. Through research and analysis, we determine where you are and where you could or should be. We identify the most cost-effective ways to improve your system.

We can provide scoping and planning services including specification preparation, specification review, subcontractor interface or management, technical oversight, project management, submittal review, and functional descriptions. No matter what consulting role you require, we work hard to ensure your needs are met.

Our consultants have many years of experience planning and executing automation projects. We have worked with continuous process control, batch control, and high speed machine control systems in diverse industries including specialty chemicals, food and beverage, electronics manufacturing, water filtration and waste water treatment, product ID and material handling, glass and ceramic manufacturing, web handling and paper products manufacturing, steam generation as well as emerging energies and more...

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Field Services


 North Point monitors your systems and changing needs to ensure that our programs stay ahead of your demands. We offer on-site service for installations or commissioning of new software and tools, training for operators, maintenance, service and upgrades as needed to customer equipment and software. Our engineers examine your system on-site and online, to troubleshoot production problems as well as to design and install upgrades. 

Field Services


 North Point monitors your systems and changing needs to ensure that our programs stay ahead of your demands. We offer on-site service for installations or commissioning of new software and tools, training for operators, maintenance, service and upgrades as needed to customer equipment and software. Our engineers examine your system on-site and online, to troubleshoot production problems as well as to design and install upgrades. 

Engineering Field Services

In any business, improvement is an ongoing process. North Point Technology monitors your systems and changing needs to ensure that our programs stay ahead of your demands. We offer on-site service for installations or commissioning of new software and tools, training for operators, maintenance, software backups, service and upgrades as needed to customer equipment and software. We can save your business significant time and money by training your staff to troubleshoot potential problems and make necessary improvements using our specialized programs.

Maintenance Services

North Point is very dedicated to our clients, and as such we are well known for response to emergencies at all hours of the day, including weekends and holidays.  Where allowed, we maintain secure web-based remote access to sites, so that we can often diagnose issues and provide advice to on-site personnel immediately.  We currently maintain such connections to over 40 facilities, as far away as Australia.  The connection type varies and conforms with the security needs of the client- some are VPN connections, some are LogMeIn, TeamViewer or similar.  We always follow the security and access protocols put in place by the owner.

We will provide and maintain a list of resources with knowledge of your project and how to reach them.  Also, our main toll-free telephone line provides a queuing system that will ring all resources in order until getting a response.  A specific queue for service can be set up if this becomes necessary.

Depending on the nature of the emergency or maintenance call, we can provide engineers with software as well as electrical and instrumentation experience.

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Computer Health Monitoring


Looking to offload those pesky tasks of looking for and installing updates, checking for viruses, and wondering if your PC is running out of disk space or memory? With our latest offering, North Point will remotely monitor your control system computers to ensure they are always up to date and secure.

Computer Health Monitoring


Looking to offload those pesky tasks of looking for and installing updates, checking for viruses, and wondering if your PC is running out of disk space or memory? With our latest offering, North Point will remotely monitor your control system computers to ensure they are always up to date and secure.

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COMPUTER HEALTH MONITORING

Looking to offload those pesky tasks of looking for and installing updates, checking for viruses, and wondering if your PC is running out of disk space or memory? With our latest offering, North Point will remotely monitor your control system computers to ensure they are always up to date and secure.

A member of the North Point team will login remotely to each PC at your site on a regular basis (weekly, monthly, or quarterly) to gather data, perform software updates, and generate a report of the findings.  Typical audit points include:

  • CPU Usage
  • Memory Usage
  • Disk Space
  • Antivirus check & update
  • Windows Updates
  • Windows Firewall Status

Each computer and site is different and therefore the installed software to be monitored will be different as well.  Some examples of software specific checks include:

  • Check for and install Java updates. Confirm the proper bit depth is installed (64-bit vs. 32-bit)
  • Check for and install Ignition Updates
  • Confirm remote login software is up to date
  • Create backup of the Ignition gateway
  • Create backup of the PLC program
  • Dump SQL database to a self-contained file.
  • Review HMI screens for any bad tag data
 
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We also perform one-time tasks to help aid with disaster recovery should a catastrophic failure occur.  These files are stored on an external solid-state hard drive.  This includes:

  • Full (ghost) computer backup
  • Backup copies of all license files

Finally, we can set alerts via our remote login software to send automatic emails making us aware of a potential issue.  These alerts are customizable and can be modified on a site or even PC basis.  Specific customer requested alerts can also be incorporated in addition to our standard set.  Examples of typical alerts include:

  • Antivirus threat detected, antivirus software removed or disabled
  • Free disk space less than 20% (adjustable)
  • Memory usage above 90% (adjustable)
  • CPU Utilization above 90% (adjustable)
  • Software added
  • Software deleted
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Training


Your crew knows your work and your product. North Point trains them in maintenance, upgrades, system management and the quickchange methods of our programs. We can save your business significant time and money by training your staff to troubleshoot potential problems and make necessary improvements using our specialized programs.

Training


Your crew knows your work and your product. North Point trains them in maintenance, upgrades, system management and the quickchange methods of our programs. We can save your business significant time and money by training your staff to troubleshoot potential problems and make necessary improvements using our specialized programs.

Training

Your crew knows your work and your product. North Point trains your staff in maintenance, upgrades, management and the quick-change methods of our programs. By training a crew to manage our systems, we improve their ability to efficiently troubleshoot potential problems and make improvements in-house, saving your business time and money. 

We’ll train your staff on-site in:  

  • Operation of complex systems.
  • Data collection and analysis.
  • Systems maintenance.
  • Routine upgrades.
  • Real-time management and process control.
  • Quick-change methods to reduce downtime.

We have developed and conducted training programs for many projects, at the request of our clients and end-users, and the form and type of training varies widely from facility to facility.  Examples of training programs we have conducted include:

  • Site-specific operational training with printed reference materials, slides, and hands-on demonstrations, for multiple shifts.
  • Site-specific maintenance training with printed collected literature and prints, and hands-on examples of diagnostic and repair procedures, including tools required or recommended.
  • Maintenance or engineering staff training on software, instrumentation, and control systems used at the site, essentially manufacturer's training, but onsite and focused specifically on the equipment in the facility.

We work with our clients to custom tailor training programs to their requirements, from classroom to one-on-one, remote, on-site or hands-on, as needed.